PRODUCT DETAILS
- 【Remote Control】Enjoy the cozy glow of candles without any of the fuss! These real flame-effect candles aren't so small they disappear into the background, but not so big they dominate the room. These flameless candles are capable of being operated by a remote, which is included.
- 【No soot or chemicals are released】Flameless LED Moving Flame Pillar Candles are made with 100% pure paraffin wax, hand poured and carefully designed to look like traditional candles. They are safer to use than traditional candles, since no actual combustion or wax consumption happens. That means no soot or chemicals are released into the air, making them perfect for use indoors. They're perfect for households with small curious children and rambunctious pets.
- 【Perfect for any décor style】The light is a warm white color encased in a yellow flame designed to be as realistic as possible. It automatically flickers when you turn the candle on, increasing the realism.Perfect for year-round use, they will go with just about any décor style.
- 【Batteries last for many years】The candles take 2 AA batteries, and provide 200 hours of runtime. Batteries are not included. When using the timer function, the candle will light up for 5 hours, and then automatically shut off for 19 hours. With proper care, these flameless candles will provide years of lovely, safe illumination.
- 【Excellent presents for any occasion】Candles come packaged in sturdy boxes to protect them during the shipping process. They also are easy to wrap without having to search for just the right shaped box. They make excellent presents for any occasion--Christmas, birthdays, Mother's Day, party hostess gifts, or even for yourself!
SHIPPING & RETURNS
Shipping Policy
| Country | Order Amount | Shipping Fee | Shipping time |
| United States | Over $59 | Free | 7 - 20 Business Days |
| Under $59 | $5.99 | 7 - 20 Business Days | |
| Others |
Over $59
|
Free | 10 - 25 Business Days |
| Under $59 | $6.99 |
10 - 25 Business Days
|
1) Shipping Time does not include a 2-5 days processing period required to process your order from the date your order is placed.
2) Our products are produced in Vietnam, China, Korea and so on, all our products are shipping directly by our factories. So it may take more than 10 days of long international transportation.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 30 days after your order was placed.
* Shipping time delayed due to New Crown epidemic *
Affected by the New Crown Epidemic (COVID-19), logistics takes longer than ever. Shipping time may also be delayed as a result. Thank you for understand.
Return & Refund Policy
To initiate a return&exchange, please contact our customer service team (service@nanccy.com) for an assessment.
Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.How long do I have before making a return, and do I have to pay for shipping?
Because everyone has been asked to stay at home, we want to do our part to help. For all orders placed after February 1, 2020, the return window has been extended from 45 days to 60 days.
1. You have a max of 60 days to make returns. You must send back and postmark your return packages within 60 days after the purchase date. No returns made after 60 days from the purchase date will be accepted.
2.Shipping Fee: The product arrive damaged, Nanccy.com will offer the return&exchange shipping fee. If the customer needs to return&exchange the product with personal issues, the customer need to offer the return shipping fee.
What should I do if I need to request a return&exchange?
To initiate a return&exchange, please contact our customer service team (service@nanccy.com) for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
How will I receive my refund?
Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
2. Please make sure you don't include non-Nanccy.com items by accident in your return package. We will not be responsible for sending back those items to you.
NOTE: If you have any issues with your return, you can contact Customer Support service@nanccy.com